With a PacketFabric Support portal login, you can open, view and manage tickets directly from the support portal.

The portal allows you to:

• Open new tickets
• View existing and past tickets
  • Send replies and updates to agents, with attachments and screenshots
  • View current case status
  • Request updates from agents

Note: You cannot change your case status from the portal, but if you add a request that a case be closed, our team will resolve and close the ticket. You can always reopen a closed ticket by adding a new reply.

To view and manage your support tickets via the portal:

Log in to the portal at support.packetfabric.com. For help signing up for a portal account, see: Sign Up for PacketFabric Support Portal Account

You should see a view for All Tickets  for your login email ID, showing the current case status, who raised the ticket, and when it was last updated:

To open and view case details, click on any ticket from the list.

The detailed ticket view appears, showing the latest updates and status:

Click the Reply icon in the lower-left corner to send a message or update for your case.

The Send Reply  window appears:

Enter the message. Use the menu bar to include pictures, attachments, links, etc.

Click Send Reply.

You will see your request appear in the ticket details, and our support team will respond soon.