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Home > Troubleshooting & Support > Request Update or Reply to an Existing Support Ticket
Request Update or Reply to an Existing Support Ticket
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To contact PacketFabric Support about an existing ticket, do either of the following:

 

  • Include the original PacketFabric Support Ticket ID in the Subject  of your email message, e.g. Request update on status of Ticket #SUP00029182
  • Reply back directly from the last email received from PacketFabric Support on your case

 

Doing either of the above will route your request to the original case, and not generate a duplicate ticket.

 

An example Reply to a support email message with the Ticket ID is shown below:

 

This email will appear within Ticket #SUP00029182, and allow agents to respond back to you from the original ticket.

 

By keeping all communications within the original case, we can resolve your issue more efficiently.

 

Note: You can also View and Manage Tickets from the PacketFabric Support Portal

 

 

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